1. The information we can collect

You need to know that there are two types of information we collect about psihohelp.ro users:

a) “Personal information” – information that can identify you and may include your name, surname, phone number or email address.

b) “Information not Personally Identify You” – information that usually refers to the device you access psychhohelp.ro but does not personally identify you. This information may include the web pages you have visited, the services you have accessed, the advertising (advertisements) sent to you, the IP address, your Internet connection, etc.

Contests / Surveys / Correspondence
psihohelp.ro can obtain information from you when you participate in a contest or a promotion on the website or psychhohelp.ro page of one of the social networks (eg Facebook, Instagram etc.) If you contact us for any reason (for example, to report an error on the Web site), we can keep a record of this correspondence, which could include personal data.

Sensitive personal information
Please be advised that psihohelp.ro may collect sensitive personal information during the supply of goods and / or services to you (eg delivery address of a prize)

Use of our services / Marketing messages at psihohelp.ro
psihohelp.ro may collect information about your use of our services. We can also collect information about the marketing messages we send you and how you respond to them.

2. How we collect information about you

We collect information about you in three ways:

a) Directly – when you subscribe to the newsletter; when you contact us and ask for an answer or when you interact directly with us.

b) Automatically – when using psihohelp.ro, we collect information through cookies and logging your activity. For more information on using cookies, please check the information on the site.

c) Third-party information can also be obtained from third parties, such as social networks, market research companies, etc.

3. How we use information about you

We may use the information we collect about you for a variety of purposes. For example, we can use this information:

  • to customize the advertising we show you;
  • to respond to your requests and comments;
  • to allow you to participate in various interactive activities (eg contests);
  • to send you newsletters and product and promotional information about us;
  • to recognize the devices you use when accessing psihohelp.ro and associating them with your profile;
  • to send you the concussion awards we organize.

4. How and with whom we change information about you

It is possible to share with third parties personal information about you, such as aggregate data and information about using psihohelp.ro. We may also share information about you in the form in which we have collected it in various forms, in accordance with the provisions of this Privacy Policy and in the following situations, with:

Service Providers: To perform certain functions related to psychhohelp.ro activity: For example, our service providers can provide services such as research, analysis, web hosting, database maintenance, contest administration, supplying services and technology platforms, etc. Typically, when we provide personal information to these companies, we take great care to share only those information that these companies need to fulfill their functions, stating explicitly that this information can be used only when it is necessary to perform service on our behalf or to comply with legal requirements. Similarly, where appropriate, we take action to require our service providers to protect their personal information.

Social Networks: You can interact with certain psihohelp.ro services that can cause your personal information (name, surname) to be published on your social networks. Thus, some personal data collected by psihohelp.ro can be shared with your personal data on social networks and for which you share the right to share. Please note that the facebook page of psihohelp.ro can collect information about you, even if you do not permanently access that page.

Mobile, electronic, or other device apps: We may share information (including information about your personal identity and how you use mobile apps or applications for electronic devices) with mobile operators, technology providers, service providers analytics or platform operators, operating systems or other mobile, electronic or other devices developed for specific devices.

Contests: We may publicly disclose the name and the city of contest winners and raffles if this is allowed by the rules of those applications that you have previously agreed to by participating.

Legal Reasons: We may use or disclose information, in whole or in part, to cooperate or support law enforcement, governmental or regulatory bodies, content protection organizations, or judicial processes in connection with or to prevent suspected or possible fraud. We may also use or disclose information that we consider appropriate to the extent that the records have been quoted or related to ongoing or potential disputes, or to enforce or protect the rights or safety of online service users.

5. Learn more about how and with whom we exchange information about you

It is possible to collaborate with third-party advertising networks and market research companies to present your ads through online services or to help us evaluate the use of online services, viewing advertisements and other content. These third-party companies can view, edit or set their own tracking technologies / cookies, which will allow them to collect information about how you interact with content and advertising while using psihohelp.ro services. The use of these technologies by third parties is subject to its own privacy policies and is not covered by this privacy policy.

6. Children

Online services are not designed or intended for use by children under the age of 13 and therefore, if you are under 13, please do not provide us with personal information. If we find that we have mistakenly gathered such information, then, to the extent that the law requires, we will erase this information from our records. If a parent or guardian discovers that his child up to 13 years of age provided us with information without his or her consent, he or she should contact us at programari@psihohelp.ro.

7. How we protect personal information

We ensure that we maintain both the procedures and the technical / access rules at psihohelp.ro to a very high standard in order to protect your personal data against loss, misuse.

Discover more about the connection between mind and body, how psychotherapy can help you overcome a difficult period or childhood trauma, how to manage better your emotions and how to keep stress under control. Browse the information on the web site and send the contact form to PsihoHelp with your message or questions, either to make your appointment.